Cancellation Policy

Cancellations need to be made at least 8 hours before appointment time. Please contact Satara Massage to cancel and reschedule. We do our best to give reminders for your bookings, eg, send email confirmations and reminders. If you do not show up for your appointment, you will be charged 60% of the treatment cost. Health fund rebates are only available for Remedial Massage. A public holiday surcharge of 10% will be added to the price of treatments conducted on public holidays. Please contact us as soon as possible if you are sick and cannot attend your appointment, and to reschedule to a suitable date. If you have been diagnosed with cancer or are undergoing chemotherapy or radiation therapy, it is a legal requirement to produce a clearance letter from your GP or oncologist to go ahead with your massage. We have the right to refuse treatment if a clearance letter is not produced at the time of or before the booking time, as we are not trained in Oncology massage. We have the right to refuse treatment if we feel uncomfortable or threatened in any way.